Step-by-Step Communication Guide

1. 1. Gather Essential Information

   • Your HipoBuy order number.
   • For QC failures: Specific QC report code or link to the failed inspection photos/videos.
   • Clear photos or details highlighting the issue (e.g., wrong item, damage, quality defects).

2. 2. Initiate Contact via Official Channels

   Reach out to HipoBuy Support through one of these primary methods:

   • Live Chat:
   • Email:
   • Support Ticket:

3. 3. Clearly State Your Request

   Structure your message clearly. For example:

   "Subject: Refund Request for Order #HB123456 | QC Failure
   Hello, my order #HB123456 failed QC (Report ID: QC789). The photos show a noticeable stain on the left sleeve. I would like to request a full refund to my original payment method."

4. 4. Cooperate with the Support Agent

   The agent may request additional information or evidence. Respond promptly to expedite the process. They will explain your options:

   Scenario	Possible Solutions
   QC Failure (Warehouse)	Full refund to balance/payment source, or replacement from the seller if available.
   Issue After Shipping	Partial/full refund or replacement, assessed on a case-by-case basis.

5. 5. Review & Confirm the Resolution

   Once a solution is agreed upon (e.g., refund amount, replacement order), the support agent will initiate the action. You will receive a confirmation notification. Please allow standard processing times for refunds to reflect in your account.